Help & Support

Find quick answers, or reach the AlgoVerse team.

Frequently asked questions

The most common questions from learners.

How do I reset or change my password?

If you're signed in, go to Settings → Security and use “Change password”. You'll need your current password.

I forgot my password. What can I do?

Automated password reset isn't available yet. Email us from the address you signed up with and we'll help you recover access.

How do I update my name or photo?

Open My Profile and choose “Edit profile”. You can change your name, photo, headline, skills and links.

Where can I see my payments?

Settings → Billing lists purchases made with your account. Stripe also emails a receipt after each payment.

Can I download or delete my data?

Yes. Settings → Data & legal lets you export your profile and settings, or permanently delete your account.

How do I contact Vera, the AI study assistant?

Use the chat button at the bottom-right of the home page. For account or billing issues, email the team instead.

Tell us what's going on and we'll get back to you by email.